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Health Care Practitioner Access Line


Call our Access Line about WSIB billing, registration and programs, at 1-800-569-7919 or 416-344-4526.


If you have questions about your patient’s claim, please contact your patient’s adjudicator or nurse case manager at 1-800-387-5540 or 416-344-1000.

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Home > Health Care Practitioners > Health Practitioner Fees
Health Care Professionals
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    Health Practitioner Fees

    Under the Workplace Safety and Insurance Act we pay health practitioners for health care and any related service covered under the Act provided to a worker.

    The WSIB has completed a review of the fees paid to 12 health professions. The professions included in the review were: audiology, chiropody, chiropractic, massage therapy, occupational therapy, optometry, physiotherapy, podiatry, psychology, registered nurse (extended class), social work and speech language pathology. See the Health Professional Fee for Service review for more details.
    • Access Emergis, Inc.'s user portal. You will need your username and password. Depending on your privileges, you may access:
      • Exceptions Management
      • LMR Plan Management
      • Claim/Payment Inquiry
      • Telephone Consultation
      • Predictive Payment
      • Bill Submission
    Fee Schedules
    Details on payment and billing for:
    • evaluation,
    • treatment,
    • services,
    • completion of WSIB reports and
    • any other covered health care
    are listed in our fee schedules, which are available in Adobe Acrobat format.


    WSIB Fee Schedules cover:

    For more information on health professional fees, please call the Health Practitioner Access Line at 1-800-569-7919 or 416-344-4526.

    New ordering & invoicing procedures
    Effective March 1, 2005, there are new ordering and invoicing procedures for hearing health care practitioners due to a WSIB/Canadian Auditory Equipment Association (CAEA) Memorandum of Understanding.

    Read our resources for this change:
    Please contact the Hearing Instrument Manufacturer for WSIB product numbers and prices

    Have questions?
    Questions regarding authorization requests for hearing instruments, repairs, remakes should be directed to the Health Care Payment Representatives at:
    • 416-344-4236, 4162 or 4028;
    • Toll-free: 1-800-465-9646 ext. 4236, 4162 or 4028

    Questions regarding manufacturer’s invoice should be directed to:
    • 416-344-2375
    • Toll-free: 1-800-465-9646 ext. 2375

    Other questions should be directed to:
    • The claim adjudicator or,
    • Christine Johnston, Manager, at 416-344-6699 or toll-free: 1-800-465-9646 ext. 6699.

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