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Health Care Practitioner Access Line
Call our Access Line about WSIB billing, registration and programs, at 1-800-569-7919 or 416-344-4526.


If you have questions about your patient’s claim, please contact your patient’s adjudicator or nurse case manager at 1-800-387-5540 or 416-344-1000.

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Home > Health Care Practitioners > Working with the WSIB
Health Care Professionals
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    Working with WSIBHealth Care InformationPrograms

    Working with the WSIB

    This section contains information to help health care pratitioners better understand and deal with our workplace safety and insurance system. We want to create more effective working relationships that assist you in managing the best possible outcomes for your patients after a workplace injury or illness.

    Guidelines for Health Practitioners
    This section summarizes important information from Part IV of the Workplace Safety and Insurance Act, 1997 as it relates to health practitioners.

    Reporting Requirements
    Timely and accurate reporting is needed to facilitate the delivery of benefits to your patient, and also to ensure prompt payment for your services. This section will answer basic question about reporting.

    Fee Schedules
    You’ll find information on payment and WSIB-approved fees for your health profession, as well as information on various reporting documents, here.

    Drug Benefit Program
    Our WSIB Drug Benefit Program pays the full cost for medication prescribed by physicians for work-related injury or illness. Through this program, we provide medications to treat workplace-related conditions for more than 55,000 Ontario workers each year.

    Forms
    Forms for health practitioners. Here are quick links to the most requested health forms:
    Health Care Equipment and Supplies
    Effective March 3, 2008, the WSIB will require purchases of approved health care equipment and supplies on behalf of workers to be made from one of the WSIB’s three preferred suppliers: Medical Mart, Motion Specialties, and Shoppers HomeHealthCare.

    Payments for No Form 8
    The WSIB is now paying for Health Professional’s Reports (Form 8) (540k, pdf) in cases where a worker cannot be assigned a claim under the Workplace Safety and Insurance Act (Act). While unusual, this situation can occur when an employer is either not registered or not covered under the Act. The effective date was January 1, 2007, on a go-forward basis.

    Physicians' Guide to Return to Work
    Now there is a guide to help physicians assist their patients in return to work. Read our Return to Work message for physicians (159k, pdf)

    Our Health Care Model for Injured Workers
    The goal of the WSIB Health Care program is to support quality health care at the right time for injured and ill workers that restores them to the maximum function possible.

    Surveys
    Your observations and opinions also help us to identify ways to improve the quality and ease of your dealings with our staff.

    Compliance
    This section answers common questions you may have about compliance and fraud under the Workplace Safety and Insurance Act and the Criminal Code.

    Fair Practices Commision
    The Fair Practices Commission is the organizational ombudsman for the Workplace Safety and Insurance Board. The Commission provides an independent, neutral and confidential service for injured workers, employers and service providers with complaints about the service they receive at the WSIB. The Commission also tracks complaint trends, identifies systemic issues and recommends improvements to the WSIB.

    The following pages contain downloadable brochures with additional information. You will need Adobe Acrobat Reader to view these brochures.


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