General Reference and Legal Information This is a good starting point for more in-depth information about the WSIB. Here you will find a wide range of material related to our mandate. @wsib The WSIB's bi-monthly e-newsletter. Adjudication Support Documents We regularly consult with stakeholders and staff, and conduct file reviews to determine adjudication issues that need additional clarification. We use this information to prepare guidelines and supplemental training materials to assist WSIB decision-makers in determining benefit entitlement in a consistent and timely manner. Annual Reports Five Year Strategic Plan 2008-2012, The Road to Zero (1.3mb, pdf) The Road to Zero: A Prevention Strategy for Workplace Health and Safety in Ontario (1mb, pdf) WSIB Fact Sheets Our fact sheets provide general information about many aspects of the workplace safety and insurance system in Ontario. Many fact sheets are available in braille, large print, audio CD/ MP3/Daisy formats in English and French. Request here. 2004 WSIB Customer Satisfaction Survey This summary provides an overview of the key findings from the 2004 customer satisfaction research conducted by the WSIB among employers and injured workers.